Webhook history & errors

{
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  "event_id": "evt_390b4ebb-0a20-4851-8569-e2351713265b",
  "event": "lead.followup_due",
  "occurred_at": "2026-10-16T21:23:15.323Z",
  "lead": {
    "id": 1,
    "ref": "TL-2601",
    "stage": "New Lead",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "high",
    "automation_status": "active",
    "sequence_version": 1,
    "language": "de",
    "country": "Germany"
  },
  "actions": {
    "followup_id": 2,
    "step": 2,
    "action_type": "customer_email",
    "template_key": "ack",
    "planned_at": "2026-10-16T21:23:14.279Z",
    "sequence_version": 1,
    "idempotency_key": "1:2:1"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_009355de-7520-4291-9c0c-9190d8e7bd65",
  "event": "lead.followup_due",
  "occurred_at": "2026-10-16T21:23:15.321Z",
  "lead": {
    "id": 1,
    "ref": "TL-2601",
    "stage": "New Lead",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "high",
    "automation_status": "active",
    "sequence_version": 1,
    "language": "de",
    "country": "Germany"
  },
  "actions": {
    "followup_id": 1,
    "step": 1,
    "action_type": "internal",
    "template_key": "internal_new_lead",
    "internal": true
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_f621f960-1a9d-48c0-a4a4-f62d8bda0f0c",
  "event": "lead.followup_due",
  "occurred_at": "2026-10-16T21:23:15.309Z",
  "lead": {
    "id": 3,
    "ref": "TL-2603",
    "stage": "Contacting",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "high",
    "automation_status": "active",
    "sequence_version": 2,
    "language": "en",
    "country": "United Kingdom"
  },
  "actions": {
    "followup_id": 12,
    "step": 2,
    "action_type": "customer_email",
    "template_key": "followup_2",
    "planned_at": "2026-10-16T07:23:14.298Z",
    "sequence_version": 2,
    "idempotency_key": "3:4:2"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_c7587342-90ca-4f0a-9ad9-19007cc5f513",
  "event": "lead.followup_due",
  "occurred_at": "2026-10-16T21:23:15.307Z",
  "lead": {
    "id": 2,
    "ref": "TL-2602",
    "stage": "Contacting",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 2,
    "language": "it",
    "country": "Italy"
  },
  "actions": {
    "followup_id": 5,
    "step": 1,
    "action_type": "customer_email",
    "template_key": "followup_1",
    "planned_at": "2026-10-16T06:23:14.284Z",
    "sequence_version": 2,
    "idempotency_key": "2:3:2"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_57538581-78a1-440f-8275-be75f5cff6e4",
  "event": "lead.followup_due",
  "occurred_at": "2026-10-16T21:23:15.304Z",
  "lead": {
    "id": 6,
    "ref": "TL-2606",
    "stage": "Sales Ready",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "high",
    "automation_status": "internal_only",
    "sequence_version": 4,
    "language": "de",
    "country": "Switzerland"
  },
  "actions": {
    "followup_id": 48,
    "step": 1,
    "action_type": "internal",
    "template_key": "internal_handover_approval",
    "internal": true
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_ad6fbe00-4f13-4964-b01d-54bb86bb0cd8",
  "event": "lead.followup_due",
  "occurred_at": "2026-10-16T21:23:15.278Z",
  "lead": {
    "id": 7,
    "ref": "TL-2607",
    "stage": "Assigned to Partner",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "stopped",
    "sequence_version": 5,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "followup_id": 65,
    "step": 1,
    "action_type": "partner",
    "template_key": "partner_notify",
    "planned_at": "2026-10-14T21:23:14.384Z",
    "sequence_version": 5,
    "idempotency_key": "7:15:5"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_ef8ee37d-1b88-4a99-9221-4e4eb47264fa",
  "event": "lead.followup_cancelled",
  "occurred_at": "2026-10-16T21:23:14.393Z",
  "lead": {
    "id": 4,
    "ref": "TL-2604",
    "stage": "Qualification",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 3,
    "language": "es",
    "country": "Spain"
  },
  "actions": {
    "followup_ids": [
      21,
      22,
      23
    ],
    "reason": "Customer responded"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_04f25e80-2a81-4854-93f5-3d0773f3b332",
  "event": "lead.customer_responded",
  "occurred_at": "2026-10-16T21:23:14.393Z",
  "lead": {
    "id": 4,
    "ref": "TL-2604",
    "stage": "Qualification",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 3,
    "language": "es",
    "country": "Spain"
  },
  "actions": {
    "channel": "email"
  }
}

{
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  "event_id": "evt_e655ff14-5040-4547-a6b0-7c681096240d",
  "event": "lead.followup_cancelled",
  "occurred_at": "2026-10-16T21:23:14.391Z",
  "lead": {
    "id": 8,
    "ref": "TL-2608",
    "stage": "Contacting",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 2,
    "language": "en",
    "country": "Czechia"
  },
  "actions": {
    "followup_ids": [
      68,
      69,
      70,
      71
    ],
    "reason": "Lead marked on hold"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_2c839402-89ca-4624-9814-96c1663daf64",
  "event": "lead.stage_changed",
  "occurred_at": "2026-10-16T21:23:14.386Z",
  "lead": {
    "id": 8,
    "ref": "TL-2608",
    "stage": "Contacting",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 2,
    "language": "en",
    "country": "Czechia"
  },
  "actions": {
    "from_stage": "New Lead",
    "to_stage": "Contacting"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_d02e1b06-e754-4d05-b012-19a8b4785a37",
  "event": "lead.followup_cancelled",
  "occurred_at": "2026-10-16T21:23:14.385Z",
  "lead": {
    "id": 8,
    "ref": "TL-2608",
    "stage": "New Lead",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 1,
    "language": "en",
    "country": "Czechia"
  },
  "actions": {
    "followup_ids": [
      66,
      67
    ],
    "reason": "Stage changed to Contacting"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_2b522ea9-bad3-45eb-8a6b-e166041dd0c8",
  "event": "lead.owner_assigned",
  "occurred_at": "2026-10-16T21:23:14.385Z",
  "lead": {
    "id": 8,
    "ref": "TL-2608",
    "stage": "New Lead",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 1,
    "language": "en",
    "country": "Czechia"
  },
  "actions": {
    "owner_id": 4
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_c5b86be8-4edb-4665-86d8-c1b51149837a",
  "event": "lead.created",
  "occurred_at": "2026-10-16T21:23:14.385Z",
  "lead": {
    "id": 8,
    "ref": "TL-2608",
    "stage": "New Lead",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 1,
    "language": "en",
    "country": "Czechia"
  },
  "actions": {
    "followup_ids": [
      66,
      67
    ]
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_1cc574b2-ab5d-4d5d-b3e3-5f2941dbdb73",
  "event": "lead.handover_completed",
  "occurred_at": "2026-10-16T21:23:14.384Z",
  "lead": {
    "id": 7,
    "ref": "TL-2607",
    "stage": "Assigned to Partner",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "stopped",
    "sequence_version": 5,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "partner_id": 9,
    "partner_followup_id": 65,
    "handover_at": "2026-10-16T21:23:14.384Z"
  }
}

{
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  "event_id": "evt_84983492-3926-4245-9218-bf8015e4b4f3",
  "event": "lead.stage_changed",
  "occurred_at": "2026-10-16T21:23:14.384Z",
  "lead": {
    "id": 7,
    "ref": "TL-2607",
    "stage": "Assigned to Partner",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "stopped",
    "sequence_version": 5,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "from_stage": "Sales Ready",
    "to_stage": "Assigned to Partner"
  }
}

{
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  "event_id": "evt_12dc7c3d-6059-4afa-b590-9a250fd6ab4f",
  "event": "lead.followup_cancelled",
  "occurred_at": "2026-10-16T21:23:14.383Z",
  "lead": {
    "id": 7,
    "ref": "TL-2607",
    "stage": "Sales Ready",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "internal_only",
    "sequence_version": 4,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "followup_ids": [
      62,
      63,
      64
    ],
    "reason": "Stage changed to Assigned to Partner"
  }
}

{
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  "event_id": "evt_b615fe5b-9946-4eea-80d6-1196eb8ad42f",
  "event": "lead.handover_approved",
  "occurred_at": "2026-10-16T21:23:14.383Z",
  "lead": {
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    "ref": "TL-2607",
    "stage": "Sales Ready",
    "outcome": "open",
    "owner": {
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      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "internal_only",
    "sequence_version": 4,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "partner_id": 9,
    "approved_by": 2
  }
}

{
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  "event_id": "evt_cce30d1a-c622-4229-bb2a-3aa1f4a88fcc",
  "event": "lead.handover_requested",
  "occurred_at": "2026-10-16T21:23:14.383Z",
  "lead": {
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    "ref": "TL-2607",
    "stage": "Sales Ready",
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    "owner": {
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      "name": "Elena Rossi"
    },
    "priority": "medium",
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    "sequence_version": 4,
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    "country": "United States"
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  "actions": {
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}

{
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  "event": "lead.sales_ready",
  "occurred_at": "2026-10-16T21:23:14.382Z",
  "lead": {
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    "ref": "TL-2607",
    "stage": "Sales Ready",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "internal_only",
    "sequence_version": 4,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "recommended_partner_ids": [
      8,
      9
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}

{
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  "event_id": "evt_42e02402-233f-4bda-ba48-a492c889dc44",
  "event": "lead.stage_changed",
  "occurred_at": "2026-10-16T21:23:14.380Z",
  "lead": {
    "id": 7,
    "ref": "TL-2607",
    "stage": "Sales Ready",
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    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "internal_only",
    "sequence_version": 4,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "from_stage": "Qualification",
    "to_stage": "Sales Ready"
  }
}

{
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  "event_id": "evt_32c29d93-1fba-46cc-a203-453b9a4956d2",
  "event": "lead.followup_cancelled",
  "occurred_at": "2026-10-16T21:23:14.379Z",
  "lead": {
    "id": 7,
    "ref": "TL-2607",
    "stage": "Qualification",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 3,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "followup_ids": [
      57,
      58,
      59,
      60,
      61
    ],
    "reason": "Stage changed to Sales Ready"
  }
}

{
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  "event_id": "evt_87bd27c7-09cb-43f4-bc9f-3597c5d19487",
  "event": "lead.stage_changed",
  "occurred_at": "2026-10-16T21:23:14.368Z",
  "lead": {
    "id": 7,
    "ref": "TL-2607",
    "stage": "Qualification",
    "outcome": "open",
    "owner": {
      "id": 3,
      "name": "Elena Rossi"
    },
    "priority": "medium",
    "automation_status": "active",
    "sequence_version": 3,
    "language": "en",
    "country": "United States"
  },
  "actions": {
    "from_stage": "Contacting",
    "to_stage": "Qualification"
  }
}

{
  "schema_version": "1.0",
  "event_id": "evt_1d3bccdb-a36c-49a2-82a2-1ed5c87a631c",
  "event": "lead.followup_cancelled",
  "occurred_at": "2026-10-16T21:23:14.368Z",
  "lead": {
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    "ref": "TL-2607",
    "stage": "Contacting",
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    "owner": {
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      "name": "Elena Rossi"
    },
    "priority": "medium",
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    "sequence_version": 2,
    "language": "en",
    "country": "United States"
  },
  "actions": {
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      55,
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    ],
    "reason": "Stage changed to Qualification"
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}

{
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  "lead": {
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      "name": "Elena Rossi"
    },
    "priority": "medium",
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    "sequence_version": 2,
    "language": "en",
    "country": "United States"
  },
  "actions": {
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    "to_stage": "Contacting"
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{
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  "lead": {
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    "owner": {
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      "name": "Elena Rossi"
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    "country": "United States"
  },
  "actions": {
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    "reason": "Stage changed to Contacting"
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{
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  "occurred_at": "2026-10-16T21:23:14.363Z",
  "lead": {
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    "ref": "TL-2607",
    "stage": "New Lead",
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    "owner": {
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      "name": "Elena Rossi"
    },
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    "country": "United States"
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  "actions": {
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{
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  "lead": {
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    "stage": "New Lead",
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    "owner": {
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      "name": "Elena Rossi"
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    "automation_status": "active",
    "sequence_version": 1,
    "language": "en",
    "country": "United States"
  },
  "actions": {
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{
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  "event_id": "evt_d84c0c9e-9ac3-466a-9952-bb99e7a29a82",
  "event": "lead.sales_ready",
  "occurred_at": "2026-10-16T21:23:14.362Z",
  "lead": {
    "id": 6,
    "ref": "TL-2606",
    "stage": "Sales Ready",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "high",
    "automation_status": "internal_only",
    "sequence_version": 4,
    "language": "de",
    "country": "Switzerland"
  },
  "actions": {
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    ]
  }
}

{
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  "occurred_at": "2026-10-16T21:23:14.359Z",
  "lead": {
    "id": 6,
    "ref": "TL-2606",
    "stage": "Sales Ready",
    "outcome": "open",
    "owner": {
      "id": 4,
      "name": "Tomás Herrera"
    },
    "priority": "high",
    "automation_status": "internal_only",
    "sequence_version": 4,
    "language": "de",
    "country": "Switzerland"
  },
  "actions": {
    "from_stage": "Qualification",
    "to_stage": "Sales Ready"
  }
}

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